Customer Assurance
Return & Exchange Policy
We want you to love your Singlestone piece. If you're not satisfied, we've made returns simple and hassle-free.
30-Day Return Window
If for any reason you are not completely satisfied, you may return your purchase within 30 days of delivery for a full refund or exchange. The item must be:
- In original, unworn, and undamaged condition
- In its original packaging with all tags intact
- Accompanied by the original IGI/GIA certificate
- Not customised or made-to-order
How to Initiate a Return
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1Email us at info@singlestone.in or WhatsApp us at +91 76002 50081 within 30 days of delivery.
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2Our team will verify eligibility and send you a prepaid return label within 24 hours.
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3Pack the item securely in its original box and attach the return label.
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4Drop it at your nearest courier partner or request a doorstep pickup.
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5Once received and inspected, your refund will be processed within 7–10 business days.
Non-Returnable Items
- Custom-designed or bespoke pieces
- Items with visible wear, alterations, or damage
- Pieces without original certificates or packaging
- Earrings (for hygiene reasons, unless defective)
Refunds
Refunds are processed to your original payment method. UPI, wallet, and card refunds typically appear within 5–7 business days. Bank transfers may take up to 10 business days.
Shipping charges are non-refundable unless the return is due to a manufacturing defect or an error on our part.
Lifetime Warranty
All Singlestone pieces are covered by a lifetime warranty against manufacturing defects — including issues with prong settings, clasps, and joints under normal use. Physical damage, accidental damage, or loss are not covered.
We offer complimentary cleaning, polishing, and prong-tightening at our Surat studio once per year — bring your piece with your original invoice.